Privacy Policy

A legal disclaimer

Effective Date: 2025

Chalet & Stone Boutique Retreat Spa (“we,” “our,” or “us”) is committed to protecting the privacy and security of our clients, visitors, and website users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book services, or interact with us online.

Information We Collect
We may collect the following types of information:

Personal Information: name, email address, phone number, billing address, and payment details when you book a service or purchase a product.
Health Information: intake forms you complete (such as skincare concerns, medical history, or allergies) for the purpose of providing safe and customized services.
Technical Information: browser type, device, IP address, and usage data when you interact with our website.

How We Use Your Information
We use your information to schedule and manage appointments, personalize treatments and ensure client safety, process payments and send confirmations, respond to inquiries or customer service requests, and share occasional updates, promotions, or spa news. You may opt out of communications at any time.

How We Share Information
We do not sell or rent your personal information. We may share limited information only in the following circumstances: with trusted third-party providers who help us operate our business (such as booking platforms and payment processors), when required by law or court order, or to protect the safety, rights, or property of Chalet & Stone Boutique Retreat Spa, our clients, or others.

Data Storage & Security
We use secure platforms such as Square and Wix to store client information. We take reasonable steps to protect your information from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee absolute protection.

Your Rights
You may access, update, or correct your personal information at any time. You may request that we delete certain data, subject to legal and contractual obligations. You may also opt out of marketing emails whenever you choose.

Cookies & Tracking
Our website may use cookies or tracking tools to enhance user experience and analyze traffic. You can disable cookies in your browser settings if you prefer.

Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13.

Updates to this Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised effective date.

Chalet & Stone Boutique Retreat Spa
522 Girod St

Mandeville, LA 70448
Phone: 985-294-3124
Email: info@chaletandstonespa.com